Privacy Policy a7iv — User Information Protection
Your privacy is a priority at a7iv. This document explains how we collect, use, store, and protect the personal information of users who register and use our online entertainment platform in Malaysia. Please read this policy carefully before using our services.
Effective date: 1 January 2026. Updated from time to time.
1. What information do we collect?
A7iv collects various types of information when you register and use our platform. This is to enable us to deliver services that are better, safer, and more relevant to each user.
Account Information
- Full name, email address, and phone number
- Date of birth for age verification
- Passwords stored in encrypted format
- Personal identification details where required for KYC verification
Device & Browser Information
- IP address and device type used
- Operating system and browser version
- Screen resolution and language settings
- Session activity logs for security purposes
Payment Information
- Deposit and withdrawal records in MYR
- Payment method details such as FPX or TNG eWallet
- Transaction reference numbers for internal record-keeping purposes
- Bank account numbers are not stored directly in our systems
Usage Data
- Pages visited and session duration
- Game types played and bets placed
- Interactions with platform features such as promotions and support
- Communication history with the customer support team
2. How is your information used?
Information collected by a7iv is used solely for legitimate purposes related to platform operations. We do not use user data for undisclosed purposes without consent.
- Account management: Verifying user identity, processing registrations, and managing account settings.
- Transaction processing: Ensuring deposits and withdrawals in MYR are processed accurately and securely.
- Platform security: Detecting and preventing fraud, multi-account usage, or suspicious activity.
- Service improvement: Analysing usage patterns to improve user experience and platform performance.
- Communication: Sending important notices related to your account, policy updates, or security information.
- Legal compliance: Complying with applicable legal and regulatory requirements in Malaysia.
3. How are cookies used on this platform?
A7iv uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website.
The types of cookies we use include:
- Session cookies: Used to maintain your login status during an active session and automatically expire when you close your browser.
- Preference cookies: Saves your language settings and display preferences for a more consistent experience when you return.
- Analytics cookies: Helps us understand how users interact with the platform for internal improvement purposes.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the a7iv platform.
4. How is your data stored and protected?
A7iv takes appropriate technical and organisational measures to protect users' personal information from unauthorised access, loss, misuse, or disclosure.
The security measures we implement include:
- All data is transmitted over encrypted SSL connections.
- Passwords are stored in hashed format and cannot be read directly.
- Access to user data is restricted to authorised personnel only.
- Continuous monitoring of system activity to detect security threats.
- Data backups are performed regularly to ensure service continuity.
While we do our best, no system can be guaranteed 100% secure. Users are also responsible for keeping their own passwords and account information confidential.
5. Is your information shared with third parties?
A7iv does not sell, rent, or disclose users' personal information to third parties for marketing purposes without explicit user consent.
However, information may be shared in the following limited circumstances:
- Payment service provider: To process deposit and withdrawal transactions in MYR via FPX or TNG eWallet, the necessary transaction information is shared with approved payment processors.
- Legal requirement: Where required by Malaysian law or a valid directive from the relevant authorities, we may be required to disclose certain information.
- Fraud prevention: Information may be shared with security agencies or relevant authorities in cases of suspected fraud or cybercrime.
In all cases, we share only the minimum necessary information and ensure that recipients are bound by appropriate confidentiality obligations.
6. What are your rights as an a7iv user?
As an a7iv platform user, you have certain rights regarding the personal information we hold about you. These rights include:
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
Right to Rectification
If the information we hold is inaccurate or outdated, you have the right to request a correction. Log in to your account or contact us to make updates.
Right to Erasure
Under certain circumstances, you may request that we delete your personal information. Such requests are subject to applicable legal compliance requirements.
To submit any request relating to your privacy rights, please contact the a7iv support team at [email protected]. We will endeavour to process your request within a reasonable timeframe.
7. Policy updates and how to contact us
A7iv reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes take effect immediately upon publication on this page.
We encourage users to check this page periodically. Continued use of the a7iv platform after any changes are published constitutes your acceptance of the latest terms of this Privacy Policy.
If you have any questions, concerns, or feedback regarding this Privacy Policy, please reach out to our team:
- Email: [email protected]
- Common questions: Browse section FAQ for more information
We are committed to protecting your privacy, and every enquiry will be taken seriously and responded to in a timely manner.